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I have yet to get a response from the company or a return credited to my checking account. Then I had to wait for the corresponding email with a return authorization code and THEN still had to wait for a shipping label to come from FedEx in a separate email, then had to create an account with FedEx in order to retrieve the label.
I bought this as a replacement for my old CD player alarm clock that I thought was broken. This entire purchase was a joke and still is, seeing as I have yet to receive a refund for my purchase, almost two months later.
The return process was ridiculous; I called their customer service number and was told I would have to to email my reason for wanting to return the item. Turned out that my roommate had just turned the volume all the way down one morning when I was already gone and she couldn't find the "Off" button.
So, the new alarm clock came in and I had planned on keeping it and giving her the old one but the LED screen was broken (meaning you can not set - or read - the time) so I had to send it back. This process took about a week and it has been about a month and a half now.
If I could have given this company and product zero stars, I would have.
The audio quality is typical of a clock radio - don't expect high fidelity when playing CDs, but the sound is clear. After a very lengthy evaluation of all the reviews for the CD clock radios on the market, I decided on this one. I concur with those who felt the two lumination settings are too bright for sleeping, but I found that with the lumination turned off, there's enough backlight to the display that I can still read the time. Have had it for three days and, knowing its limitations before buying, I'm satisfied with the performance. The radio reception isn't great (but it's no worse than my old Panasonic clock radio that finally died). The overall dimensions & profile are actually smaller than I expected. All-in-all, I feel I've gotten the expected value for the money.
The huge drawback to this machine is that the sound is terrible -- tinny and one-dimensional, although clear. The alarm function is versatile and easy to use. As a clock radio, this is a well-built and designed unit. Listening to the radio is fine, though. My only complaint there is that you can't vary the snooze time below 10 minutes, like you can with most other clock radios. As a clock radio, I would give it 4 stars. Just don't expect that you're ever going to use this to listen to CDs. Since I would like to do that in my bedroom sometimes, I put this in my toddler's room and ordered the Onkyo CBX-300.
I bought this item for my big brother as a gift, and he love it. Is a good product.
I purchased this clock radio for the following reasons: Gentle Wake feature - It starts with a single beep, and this is enough to wake me up. The problem is solved by throwing a dark colored pillowcase over the alarm clock, and that blocks the light from the display. With this Sony alarm clock, the rain continues all night long.
Snooze button is easy to find when you're half-dead, by the way.CD repeat function - A big thing for me. It has a smaller footprint than his clock, too, so I've got more room for a lamp and other stuff on my bedside table.Only downside is that the display seems really bright to me, even on its dimmest setting. It then progresses to the beeps getting faster, but I've slammed on the snooze by then.
The CD automatically stops playing when my alarm goes off.It looks cool - it made my husband envious for my alarm clock. My husband has an alarm clock that's very similar to this one, but his doesn't have a CD repeat option. We listen to a rain CD to fall asleep to, and I always hated that if I woke in the middle of the night, I'd have to reach over to start the CD again, because a silent bedroom drives me nuts.
I do like a pitch black room, though, it's hard for me to sleep with any light. Can't see the time if I wake up without lifting a corner of the pillowcase, but I'm fine with that, I'm never too curious about what time it is in the night.I've had this alarm clock for over 6 months, and I'm very happy with it.
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